With digital transformation, we have an increasingly complex and diverse number of tools available to us. Entrepreneurs are developing tools left and right, and while the innovation is strong, it’s hard to keep track of what’s available, what works, and what doesn’t. Company decision-makers can quickly become overwhelmed at the sheer number of options.
Organizations are often hesitant to adopt new tools, and with valid reason. Concerns include cost, ease of adoption, ease of use, functionality, and implementation time (disruption). And then there’s the question: Is another tool really necessary? Will it add value or just become a burden? You probably have these same questions about EVAN360.
Every organization has amassed their own unique combination of digital tools based on research, trial-and-error, and word of mouth.
But here’s the thing…
No matter what your arsenal looks like, employees are going to run into problems and need help fast. It’s hard to know where to go for help. Customer support response times are usually slow and finding the right fellow employee is tough if you don’t know who to ask.
When You Don’t Know Where to Go for Help
A company leader recently shared with us that he’s received numerous calls from employees facing problems with their project management system, but he was unable to fix them. It’s a pattern common in many organizations. It prolongs the search for a solution and distracts employees from their job.
We all want our software to perform as expected, but that doesn’t always happen. That’s why we created EVAN360. It’s where you go for help when you don’t know where to go. It’s the essential utility for digital transformation.
EVAN360 is designed to be a one-stop-shop for support, connecting you to the right expert in minutes for immediate problem-solving. When an employee has a question or technical issue with a system, they can simply log in, submit a request in three clicks, and connect with the right person who is equipped to help. It takes the guesswork out of support and makes problem-solving faster and easier. EVAN360 empowers organizations to improve the employee experience and maintain peak productivity, whether in the office or working remotely.
Next time employees have problems with a software they can’t fix, connect them with someone who can.