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The Fix for HP Printers Broken by Windows Update

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Recently, Microsoft released the October 2018 update for Windows 10 (version 1809) and there are clearly some bugs remaining, even after a significantly delayed release. One issue that we have been assisting with lately is the widespread loss of network printing capability on a variety of HP printers for users that have updated to 1809.

We have been able to confirm this issue on the HP Officejet 5740 and the HP Officejet J6480, but we suspect that the issue impacts most HP all-in-one printers that connect via wired or wireless networking (USB connected printers are not affected). HP has not yet confirmed a software fix is imminent, but the following steps will get you printing again:

  1. Install the basic drivers for the printer/scanner from https://support.hp.com
  2. Select the printer/scanner when prompted during the driver install
  3. At this point, the scanner functions, but the printer does not
  4. Create a TCP/IP Port (using the printer IP address) with SNMP turned off (Devices > Printers & Scanners > Print Server Properties > Ports > Add Port)
  5. Reassign the printer to the TCP/IP Port (Control Panel > View Devices and Printers > Click on Printer > Printer Properties)
    • Under General, RENAME the printer to something like “HP Printer” to differentiate it from the scanner
    • Under Ports > Select The TCP/IP Port > Apply

Printing should now function normally! *Note* you may now see three devices listed: the scanner, the new printer, and another printer with “driver unavailable.”

If we lost you along the way, please connect with one of our Master Certified Professionals at https://evan.help and we can take care of this right away.


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