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Client Situation

The CFO of Phoenix Services, a national water services company, became frustrated with IT for not efficiently solving internal technical issues happening in the corporate and field offices. IT attempted to fix the challenge by adding contractors, but costs began to increase quickly. Other attempts to manage costs only further delayed issue resolution.

EVAN360’s Response

EVAN360’s technology team worked with the CFO and IT administrators to deploy the EVAN360 platform across two corporate and 18 remote locations. The help request categories were fully customized to fit company needs and industry terminology.

Results

IT support requests are answered within minutes by EVAN360 Master Certified Professionals though the EVAN360 platform. EVAN360’s pricing model has enabled IT support costs to become more manageable, and field personnel are able to be productive without experiencing delays due to IT issues.

“EVAN360 has made the IT support process for our remote locations simple and fast. Our people in the field are excited to get a hold of a real person immediately so they can get back to work quickly.”

—Mary Ella Testa, CFO