Mary Ella Testa
“EVAN has made the IT support process for our remote locations simple and fast. Our people in the field are excited to get a hold of a real person immediately so they can get back to work quickly.”
“We expected that moving our company documents to the cloud was going to be a time-consuming and confusing endeavor, but working with EVAN greatly simplified the process. We now confidently collaborate and share online documents while receiving additional assistance from EVAN on an on-demand basis.”
“I recently had a major computer meltdown and immediately called EVAN. They helped me troubleshoot a failed hard drive and replace the drive with a new one, something I never imagined I could do. EVAN went above and beyond helping me get the new drive loaded with the software I needed and import the backup files I had. While I wouldn’t wish the experience on anyone, I would highly recommend EVAN when you need help with a computer issue.”
“Integrating EVAN into our support workflow was easy and immediately helpful. It was quickly customized to our company’s needs and now serves as the primary interface for making all technology support requests at Eurecat US.
This has helped me better track the types of requests coming in and focus on our larger IT objectives.”
“EVAN was a savior to GAEA Energy Advisors. After spending several days attempting to fix a problem, I was introduced to EVAN. I visited their website, submitted a service request, and within five minutes EVAN called me to discuss the issue.
EVAN was able to diagnose and implement a strategy for our network to function as desired. This was done without having to purchase any new equipment or subscribing to other services. They accomplished this in a timely manner and the customer service was something I have never experienced before. Our company has now subscribed to EVAN’s monthly service. Any IT issue GAEA has, I will be contacting EVAN. They saved us money and time.”
“Our internet had been down for 24 hours, and as a three-person office, we didn’t have much to try except turning everything off and back on again. Our standard IT help was unavailable.
With EVAN, I received a call within 10 minutes. Within 30 minutes, we had diagnosed and solved the problem. As an added bonus, I now understand my system better. Having gone through three IT companies that each grew too big for us, I am delighted to have found a service that fits our needs. The new quote around the office is, “Well, EVAN can do it cheaper and quicker!”
“My IT Pro was so friendly and patient as he worked through my computer problem, and he fixed my issue quickly—it was wonderful! Now I feel a sense of comfort knowing that whenever I have another IT issue, I can go to EVAN to get help instantly.”
“Our employees can watch their laptop as it’s being fixed. EVAN is much safer than dropping off the laptops to a bunch of strangers at the computer store.”