IT help desk ticketing software made its debut in the late 1980s when workforces shifted from ledger paper and typewriters to computers. New technology was an enigma in the 80s and the workforce [...]
Co-founder Peter Purcell sits down with Todd Boutte to talk about the beginnings of EVAN360 and the idea behind the unconventional—yet revolutionary—support model.
One of the most challenging aspects of providing the right support at the right time is making sure the requester is connected to the right expert with the right skills. When an employee needs [...]
Most passwords can be cracked in a matter of seconds. In a 2015 interview, Edward Snowden said, “For somebody who has a very common eight-character password, it can take less than a second for a [...]