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EVAN360 for Information Technology

EVAN360 is a simple way for IT leaders to manage unplanned demand and provide employees with the right help right away. Easily integrate your own IT personnel, external contractors, and/or EVAN360 Master Certified Professionals into a single hub for all support requests. Gain real-time insight into all open requests to keep customer service levels high.

Set up your IT request categories

This will help ensure your employees are connected to the right expert. These categories are completely customizable to fit business needs.

Assign your support employees and contractors the right skills

Identify which internal team members and external contractors will offer support to employees. Match them to skills so your employees can connect with the right expert the first time.

Assign employees to teams or departments

Teams or departments can be set up to allow for customized support and performance monitoring based on employee roles or levels in the organization.

Employees can now access immediate support and provide feedback

Through a single hub employees can request support and provide feedback to measure performance and service levels. The EVAN360 hub prevents employees from avoiding the ticketing process altogether and can be integrated with current support processes.

Review your usage history

Quickly access usage by department, support category, and notes. Take immediate action where high-risk areas need to be addressed.

Monitor real-time support results

See how quickly your teams are responding to requests and feedback. Track repeated issues and proactively address them immediately.

Add on access to EVAN360 Master Certified Professionals

Our network of highly-qualified IT Pros are available 24/7. Whether an internal team member isn’t readily available or you need help managing overflow requests, we can provide the support your employees need.