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EVAN360 for Human Resources

When it comes to managing human resources, responsiveness is crucial. HR service centers must be equipped to respond to employees immediately, whether it’s a question about a paycheck, a reportable incident, or an emergency medical coverage issue.

No longer are requests lost and forgotten in emails and voicemails sent to the wrong manager. EVAN360 for HR connects your employees to the right HR professional for immediate response and problem resolution.

Set up your HR request categories

This will help ensure your employees are connected to the right expert. These categories are completely customizable to fit business needs.

Assign your support employees and benefit providers the right skills

Identify which internal team members and benefit providers will offer support to employees. Match them to skills so your employees can connect with the right expert the first time.

Assign employees to teams or departments

Teams or departments can be set up to allow for customized support and performance monitoring based on employee roles or levels in the organization.

Employees can now access immediate support and provide feedback

Through a single hub employees can request support and provide feedback to measure performance and service levels. The EVAN360 hub prevents high-risk issues from being lost or forgotten.

Review your usage history

Quickly access usage by department, support category, and notes. Take immediate action where high-risk areas need to be addressed.

Monitor real-time support results

See how quickly your teams are responding to requests and feedback. Track repeated issues and proactively address them immediately.