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EVAN360 for Customer Support

When it comes to customer support, responsiveness is critical. According to digital marketing firm RevLocal’s research, 10.3% of consumers give up on a company after one bad experience while 89.7% give up after two bad experiences. The first bad experience is typically an issue a consumer has with a product or service not working as expected.

The second chance involves the consumer attempting to engage with the company for resolution via phone call, chat, online self-diagnosis, or email. Failed attempts cause 89.7% of consumers to give up.

Companies must be equipped to respond to customer inquiries immediately. With EVAN360, your customers can connect to the right support team for immediate response and resolution—an experience like no other.

Set up customer inquiry categories

This will help ensure your customers are connected to the right expert. These categories are completely customizable to fit business needs.

Assign your support employees and contractors the right skills

Identify which internal team members will offer support to customers. Match them to skills so your customers can connect with the right expert the first time.

Assign customers to different custom categories for support

Customers can be assigned to different support levels based on type of customer, buying status, or contract type.

Customers can now access immediate support and provide feedback

Customers can use a single hub to report a problem, request immediate help, or provide feedback so you can measure customer satisfaction. The EVAN360 hub prevents issues from being lost or delayed in emails, online chats, or help lines.

Review your usage history

Quickly access real-time usage. Take immediate action where high-risk areas need to be addressed.

Monitor real-time support results

See how quickly your customer support teams are responding to requests and feedback. Track repeated issues and proactively address them immediately.