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EVAN360: Build Your Own Solution

Every company is unique, and one size doesn’t always fit all. We can work with you to create
a fit-for-purpose solution that will keep your employees happy and at peak productivity, too.

Set up your company-specific help categories

This will help ensure your employees are connected to the right expert. These categories are completely customizable to fit business needs.

Assign your support employees and contractors the right skills

Here, you will identify which internal team members and external contractors will be able to provide support to your employees. Match them to skills so your employees can connect with the right expert the first time.

Assign employees and/or customers to departments or teams

Custom teams or departments can be set up to allow for tailored support and performance monitoring based on employee roles or levels in the organization.

Employees can now access immediate support and provide feedback

Employees or customers can use a single hub to report a problem, request help, or provide feedback to measure response time. The EVAN360 hub prevents issues from being lost or forgotten in emails, voicemails, or ticketing systems.

Review your usage history

Quickly access usage by department, support category, and notes. Take immediate action where high-risk areas need to be addressed.

Monitor real-time support results

See how quickly your teams are responding to requests and feedback. Track repeated issues and proactively address them immediately.
Need IT support for your small business?
The EVAN360 Small Business IT Solution offers on-demand IT support from qualified experts so you can get back to work fast.
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