When it comes to managing human resources, responsiveness is crucial. HR service centers must be equipped to respond to employees immediately, whether it’s a question about a paycheck, a reportable incident, or an emergency medical coverage issue.
When it comes to customer support, responsiveness is critical. According to digital marketing firm RevLocal’s research, 10.3% of consumers give up on a company after one bad experience while 89.7% give up after two bad experiences. The first bad experience is typically an issue a consumer has with a product or service not working as expected.
The second chance involves the consumer attempting to engage with the company for resolution via phone call, chat, online self-diagnosis, or email. Failed attempts cause 89.7% of consumers to give up.