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Solutions

Information Technology

EVAN360 is a simple way for IT leaders to manage unplanned demand and provide employees with the right help right away. Easily integrate your own IT personnel, external contractors, and/or EVAN360 Master Certified Professionals into a single hub for all support requests. Gain real-time insight into all open requests to keep customer service levels high.

Human Resources

When it comes to managing human resources, responsiveness is crucial. HR service centers must be equipped to respond to employees immediately, whether it’s a question about a paycheck, a reportable incident, or an emergency medical coverage issue.

No longer are requests lost and forgotten in emails and voicemails sent to the wrong manager. EVAN360 for HR connects your employees to the right HR professional for immediate response and problem resolution.

Customer Support

When it comes to customer support, responsiveness is critical. According to digital marketing firm RevLocal’s research, 10.3% of consumers give up on a company after one bad experience while 89.7% give up after two bad experiences. The first bad experience is typically an issue a consumer has with a product or service not working as expected.

The second chance involves the consumer attempting to engage with the company for resolution via phone call, chat, online self-diagnosis, or email. Failed attempts cause 89.7% of consumers to give up.

Companies must be equipped to respond to customer inquiries immediately. With EVAN360, your customers can connect to the right support team for immediate response and resolution—an experience like no other.

Build Your Own

Every company is unique, and one size doesn’t always fit all. We can work with you to create a fit-for-purpose solution that will keep your employees happy and at peak productivity, too.