Making business decisions with the wrong information can be disastrous. Not judgment decisions, but tactical decisions we make after receiving incorrect information or advice. Have you ever unknowingly asked the wrong person a question and got a wrong answer? Perhaps you’ve struggled to find anyone who could answer a question and you simply made a decision on your own.
We make hundreds of decisions a day, all based upon what we know and who we know. Some decisions are easy and don’t require much forethought. Others carry more weight and involve multiple stakeholders—this is where many organizations run into problems.
Consider the following situations:
- A production worker decides to use an alternate vendor’s material to complete a production run. The supply chain manager gives the OK. In reality, the worker should have asked the product line manager instead. It results in a product performance issue and the loss of a major customer.
- An AP clerk receives an urgent email wire transfer request. The AP clerk tries to contact the IT department to ensure the request isn’t spam, but they’re routed to voicemail and never hear back from IT. Before leaving for the day, the AP clerk decides to accept the wire transfer request and the money ends up in the wrong hands.
Where do people in your organization go for help when they don’t know an answer? The larger the organization, the more challenging it is to get the right answers from the right person.
How often do your employees receive accurate information? How often are they getting the wrong answers and taking the wrong course of action? If you notice a trend of misinformed decisions causing problems in you company, it’s not too late to fix it.
We’ve created an easy way for people to get immediate answers from the right person whenever, wherever. The EVAN360 support tool is designed to help teams get the information they need to make effectual decisions. It takes the guesswork out of finding support and bridges the gap between those who have answers and those who need them.
Watch how the tool can work for your organization below.