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This year, Trenegy Incorporated performed a survey to learn about the effectiveness of various company’s IT environments. Here are some key findings:

  • More than 80% of IT managers surveyed were unable to spend sufficient time on value-added business initiatives.
  • In virtually all cases, IT managers were cited as being distracted with solving day-to-day support related issues.
  • IT managers did not have an adequate service or help desk solution to support day-to-day IT issues. The IT service or help desk solution failed to meet business expectations.

In participating organizations, business users were surveyed and found the following issues with their current service or help desk:

Traditional IT services and help desk solutions are rarely effective. If you are facing any of these challenges or need a new IT solution, EVAN is the answer.

In 2017, EVAN was created to solve challenges and free up IT managers to focus on what is strategic to their business. This on-demand IT solution provides instant, reliable, and secure IT support for growing businesses.

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