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How EVAN360 Works

The EVAN360 platform is a comprehensive, customizable support tool that empowers organizations to significantly reduce support costs, increase productivity, and improve the employee experience.

Set up your request categories

This will help ensure your employees are connected to the right expert. These categories are completely customizable to fit business needs.

Assign your support employees and contractors the right skills

Identify which internal team members and external contractors will offer support to employees. Match them to skills so your employees can connect with the right expert the first time.

Assign employees to teams or departments

Teams or departments can be set up to allow for customized support and performance monitoring based on employee roles or levels in the organization.

Employees can now access immediate support and provide feedback

Through a single platform employees can request support and provide feedback to measure performance and service levels. EVAN360 prevents employees from circumventing the ticketing process altogether and can be integrated with current support processes.

Review your usage history

Quickly access usage by department, support category, and notes. Take immediate action where high-risk areas need to be addressed.

Monitor real-time support results

See how quickly your teams are responding to requests and feedback. Track repeated issues and proactively address them immediately.

How EVAN360 Works

The EVAN360 platform is a comprehensive, customizable support solution that empowers organizations to significantly reduce support costs, increase productivity, and improve the employee experience.

Set up your request categories

This will help ensure your employees are connected to the right expert. These categories are completely customizable to fit business needs.

Assign your support employees and contractors the right skills

Identify which internal team members and external contractors will offer support to employees. Match them to skills so your employees can connect with the right expert the first time.

Assign employees to teams or departments

Teams or departments can be set up to allow for customized support and performance monitoring based on employee roles or levels in the organization.

Employees can now access immediate support and provide feedback

Through a single platform employees can request support and provide feedback to measure performance and service levels. EVAN360 prevents employees from circumventing the ticketing process altogether and can be integrated with current support processes.

Review your usage history

Quickly access usage by department, support category, and notes. Take immediate action where high-risk areas need to be addressed.

Monitor real-time support results

See how quickly your teams are responding to requests and feedback. Track repeated issues and proactively address them immediately.

See how easy it is to make EVAN360 work for your company

Meet with an Account Manager to get your employees connected with EVAN360’s simple and fast deployment process.