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Getting IT Right – Questions & Answers

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Earlier this week,  Mary Critelli and I presented a webinar entitled “Getting IT Right For Your Growing Business” and received tremendous questions from the participants that we would like to share in this post. If you happened to miss the live broadcast, you can catch up by visiting our YouTube page here.

You mentioned to always get the warranty. Where do I buy a warranty from? Best Buy? The manufacturer? Which warranties are the most legitimate?

EVAN recommends sticking to the warranties offered by the manufacturers directly. Third parties, like retail locations, will typically use the warranty sale process to tack on other software, monitoring services, and paid subscriptions.

Warranty features to look for include:

  • Coverage for accidental drops, liquids, and other damage from day-to-day use
  • Local or on-site repair options
  • Options to extend or improve coverage after purchase date

What are some examples of bloatware? How do I know I’m not removing something I need from my computer? If I remove something I need is it easy enough to get it back?

Safe to remove “bloatware” includes pre-installed software that you do not intend to use. Commonly, this includes games, media players, and trial versions of anti-virus or remote support services.

Items like the above are safe to remove, but if you’d like a bit more guidance in that process, software like PC Decrapifier (https://www.pcdecrapifier.com/) helpfully provides community recommendations during the uninstall process.

Any recommendations for cloud backup? How often should I back up?

We recommend ongoing backup solutions like OneDrive and Dropbox so that there is no need to think about “Which files?” and “How often?” when keeping a system backed up. Following the guidance in our blog post (https://www.evan360.com/simple-options-for-real-time-data-protection/) you can have reliable backups of all your files with very little maintenance or investment.

With Dropbox and other document sharing, how easily can I lock down or separate documents by groups of people allowed to see/edit them? And what if an employee moves documents around or deletes something accidentally?

Dropbox and OneDrive both allow for individual and team folders to contain very specific permissions regarding file creation, reviewing, editing, or deletion so it is very easy to separate documents by project or team.

Additionally, both services maintain a long file history and online recycle bin. Any file/folder that is modified or deleted contains a record that will allow you to track down exactly when a change was made and by whom. When recovery is necessary, old or deleted versions can be easily restored.

GDPR – can you expand on this topic a little more? What does it mean?

The General Data Protection Regulation (GDPR) is a law put in place by the European Union that establishes a new baseline for how identifying data (names, emails, etc…) is to be collected and stored.

The primary takeaway of the ruling is that users must specifically opt-in to allow their data to be collected and used. This ruling is the reason for the variety of new pop-ups you see on the web explaining how cookies are used and requiring your permission to proceed.

This ruling is likely to be the model that the United States follows when establishing more strict privacy laws in the near future.

I know I need to upgrade my Windows but I’m a little worried about what to expect. Will my files and folders all stay exactly how I have them? Will I lose anything in the upgrade? Is there anything I should do before to prepare? How much will really change?

During a major Operating System upgrade, your personal files (documents, desktop, pictures, etc…) should remain in the same locations and not be harmed by the upgrade.

It is highly likely that you will need to reinstall most of your software though. Compatibility of a lot of software between versions of Windows is not guaranteed and newer versions are typically available for download. If transitioning to Windows 10 – the installer will give you a report of the software that must be reinstalled after the upgrade.

For the best experience though, we recommend backing up all files, taking inventory of software, and proceeding with a fresh installation of the newer Operating System, rather than simply upgrading.

You talked about passwords – there are some accounts in my company where multiple people share the login info. We can’t change them often because then people forget and they get mad. What do you do about accounts where a bunch of people share the login?

We highly discourage this practice and recommend that all users have their own credentials for services that support it. This allows:

  • Users to be added and removed without needing to change passwords for everyone
  • A simpler password reset process if one person forgets how to login

If there are no other options than to share credentials, be sure to store the login/password combinations in an encrypted file somewhere that each user can access it. For tips, visit this blog post: https://www.evan360.com/how-to-protect-your-username-and-passwords/


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