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What is EVAN360?

EVAN360 is a technology platform providing immediate and secure remote technology support. EVAN360 provides large companies with a SaaS-based platform to automate problem-solving and issue resolution within any organization. Organizations can use EVAN360 as an internal support solution for employees or an external solution to address customer inquiries immediately.

EVAN360 also offers one-time, as-needed, or subscription-based support for small businesses and individuals.

Is EVAN360 just for large organizations?

Nope. In addition to our SaaS solution, we provide support to smaller organizations and individuals. We offer subscription-based service as well as one-time or as-needed support. If you have an issue and need help fast, you can contact us anytime for instant support. If you’re new to EVAN360, you can try your first session for free.

How is EVAN360 different than other Enterprise Service Management Solutions?

EVAN360 offers an immediate connection with a real person who is qualified to help and solves problems the right way the first time.

EVAN360 eliminates the typical wait time between making a request and connecting with the right person. Hold times, delayed responses, and unresolved problems are eliminated. There is never a backlog of tickets and there is real-time visibility into how quickly issues are being solved and how much time it takes.

EVAN360 addresses problems in an average of 33 minutes or less, and our pricing model is more affordable than in-house help desks or external ticketing solutions.

How easy is it to implement EVAN360?

EVAN360 can be implemented in a matter of days once your company decides which skills will be assigned to the right employees or contractors. We also recommend organizations start with a pilot department or team. That way, your organization can better assess what skill categories fit best.

Is a long-term contract required?

No long-term contract is required. Most of our agreements are on a month to month basis.

How does EVAN360 train organizations to use the EVAN360 solution?

EVAN360 provides live training to the people in your organization who will be administering the solution through our assigned customer support team. Very little end user training is required by our customers since the EVAN360 application is so easy to use. End user training can also be supplemented by our quick tutorial videos.

Can EVAN360 be customized to meet our unique organization?

EVAN360 can be easily be customized. Skill categories, organization teams, support providers (contractors, employees) are all fully customizable. Our customers have not requested to change anything beyond these options.

How easy is it to integrate EVAN360 into our environment?

EVAN360 is a SaaS based solution and can quickly be integrated in any organization with secure access to the internet. EVAN360 can be tailored to a company’s unique needs. It’s flexible, customizable, and can integrate with AD/LDAP and RDP solutions for seamless user experience.

EVAN360 can be integrated with company portals and billing systems, vendor payment processing solutions, company-specific domain, URL, and branding.

How do I know if EVAN360 is Secure?

EVAN360 was built with security in mind. This includes: Integrability with existing AD/LDAP sign-ons, CloudFront Access control, EVAN360 WAF (web application firewall), Your own private tenant. Read more about platform security.

How can I get a Demo?

Just click here to schedule a demo or contact us at Info@evan360.com.

How can I get in touch with a real person at EVAN360?

Call or text Todd at 713-614-2594.

For any additional questions, email info@evan360.com

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