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Organizations with shared services are often ill-equipped to provide employees with a customized internal support solution. The average ticketing system structure we’ve all grown accustomed to [...]

Imagine ordering something from a big name e-commerce website when, a few minutes later, a fraudulent email hits your inbox asking you to confirm your order or update incorrect credentials. Maybe [...]

On November 21 of this year, a Lithuanian cybercriminal was extradited to the U.S. to face charges for money laundering and fraud. Since 2011, this man and unknown conspirators had been stealing [...]

Enterprise service management (ESM) is a revolutionary concept that businesses are only beginning to truly grasp. While there are some alpha adopters, the true nature of ESM is only in its [...]

Productivity is a hot topic in the workplace these days. Microsoft’s notable attempt at a four-day work week increased productivity by nearly 40% in their Japan offices. In this case, [...]

Microsoft’s next major Windows 10 update is just about ready to be released to the public. It focuses on bringing new improvements and features to the existing Microsoft May 2019 Update [...]