Reporting matters, especially when it comes to your organization’s support tool. And we’re not talking about mere reporting capabilities—we’re talking about the specific data your platform [...]
This year’s events have led us to reevaluate technology’s role in business, work habits, and our sense of connection in a remote world. In an environment where we have been forced to rely on [...]
Missing chats in the office around the proverbial water cooler? Your company’s “water cooler” might have been the break room, a sitting area, a coworker’s desk, or even the hallway. These places [...]
With the advent of texts and communication apps like Slack and Teams, email began to decline. Now we have alternative, more effective ways of communicating that are easier for the recipient. [...]
Making business decisions with the wrong information can be disastrous. Not judgment decisions, but tactical decisions we make after receiving incorrect information or advice. Have you ever [...]
Customer service is a differentiator that has the power to set you apart from the competition. In the long-run, the way you treat and interact with customers can make or break your company. It’s [...]
With all the change this year has brought, companies have had to react quickly and make important decisions in a short amount of time. Leaders are figuring out ways to ensure their employees are [...]
IT help desk ticketing software made its debut in the late 1980s when workforces shifted from ledger paper and typewriters to computers. New technology was an enigma in the 80s and the workforce [...]
