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January 15, 2020

How to Make Your Enterprise Service Management Experience Excellent

Organizations with shared services are often ill-equipped to provide employees with a customized internal support solution. The average ticketing system structure we’ve all grown accustomed to has kept our expectations low when it comes to problem-solving. It’s always the same story: Step 1: Call your help desk or submit a ticket. Step 2: Wait for […]

November 19, 2019

ESM Is the Key to a Great Employee and Customer Experience

Enterprise service management (ESM) is a revolutionary concept that businesses are only beginning to truly grasp. While there are some alpha adopters, the true nature of ESM is only in its infancy. According to CIO Magazine, ESM is the next step in the evolution of ITSM. Other analysts are adopting this definition, too. ITSM is […]

November 12, 2019

How to Improve Productivity When the 4-day Work Week Doesn’t Work

Productivity is a hot topic in the workplace these days. Microsoft’s notable attempt at a four-day work week increased productivity by nearly 40% in their Japan offices. In this case, productivity was measured by sales per employee. Microsoft has also experimented with decreased meeting times by encouraging employees to keep meetings to a minimum and […]

October 31, 2019

EVAN360 Still Provides Immediate IT Support to Anyone, Anytime

The EVAN360 platform was released a little over three years ago and has developed a strong following, resulting in significant growth. Growth has required a lot of work, making it easy for me to overlook why EVAN360 was founded. It took a visit from my mother to remind me why we originally created the EVAN360 […]

October 28, 2019

Demystifying Enterprise Service Management

During the last couple of years, businesses have been changing how decisions are made for acquiring new technology to improve efficiency and the overall employee experience. IT no longer has sole control over considering, selecting, and implementing business-critical applications due to availability in the cloud. Businesses can now choose and implement cloud-based applications with little […]

September 29, 2019

Your Secret Weapon for Improving Employee Engagement

When employees at your company have questions about payroll, benefits, policies, or anything HR-related, do they know who to ask? Can they find answers quickly? Many are left to battle a big call center infrastructure, wondering if they’ll ever find the right person to answer their question. Making matters worse, employees often circumvent the call […]

September 10, 2019

The New Cyber Battlefront: Managed Service Providers (MSP)

According to a recent post on reddit, a hacker has attacked an MSP and spread GlobeImposter 2.0 ransomware across customer networks and servers. It seems there is one MSP and five different customers who were impacted by the attack. The hacker accessed and disabled the backups and disaster recovery appliances that were set in place. […]

September 4, 2019

Survey Results: Problem-solving Is Wasting Your Employees’ Time

A recent survey of more than 30 large organizations reveals that employees spend an average of 3 hours per week solving work-related issues that could easily be solved if they had access to the proper support. Management consulting firm Trenegy Incorporated conducted the study across a variety of industries, including healthcare, energy, manufacturing, distribution, and […]

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