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September 25, 2020

Is the Demise of Email on the Horizon?

With the advent of texts and communication apps like Slack and Teams, email began to decline. Now we have alternative, more effective ways of communicating that are easier for the recipient. Glancing at a text message in a meeting is no big deal. However, people get dozens of emails per day, some of which are […]

September 17, 2020

How to Champion Informed Decision-making at Your Organization

Making business decisions with the wrong information can be disastrous. Not judgment decisions, but tactical decisions we make after receiving incorrect information or advice. Have you ever unknowingly asked the wrong person a question and got a wrong answer? Perhaps you’ve struggled to find anyone who could answer a question and you simply made a […]

September 10, 2020

4 Ways to Improve Customer Service & Loyalty

Customer service is a differentiator that has the power to set you apart from the competition. In the long-run, the way you treat and interact with customers can make or break your company. It’s hard to remain successful without thoughtful, responsive, and effective customer service. In fact, it’s nearly impossible unless you’re monopolizing the market. The entire […]

September 2, 2020

Need to Make Business Changes During Hard Times? Start with Support

With all the change this year has brought, companies have had to react quickly and make important decisions in a short amount of time. Leaders are figuring out ways to ensure their employees are taken care of and how to maintain operations in the current climate. It’s not easy and many people are running out […]

August 19, 2020

The CIO’s Perspective: Why Companies Are Hanging on to Outdated IT Ticketing Systems

IT help desk ticketing software made its debut in the late 1980s when workforces shifted from ledger paper and typewriters to computers. New technology was an enigma in the 80s and the workforce needed hand-holding. Consequently, large corporate IT departments adopted help desk ticketing software to manage the onslaught of issues reported by the end […]

August 12, 2020

The Idea Behind the Business with EVAN360 Co-founder Peter Purcell

Co-founder Peter Purcell sits down with Todd Boutte to talk about the beginnings of EVAN360 and the idea behind the unconventional—yet revolutionary—support model.

August 5, 2020

The Death of the Ticketing System—and Its Unconventional Successor

Ticketing systems and help lines have a pretty lousy reputation. Most people dread contacting support. They anticipate frustration and delays, knowing if they could just talk to an actual person for 5 minutes, their problem could be solved. Instead, they’re stuck waiting for an unjustifiable amount of time. When customers have to wait, it makes […]

July 29, 2020

3 Ways to Help Your Team Embrace Change

The set of tools and software your company used 10 years ago probably isn’t optimal today. As business changes and digitization increases, we must update our arsenal of digital tools accordingly to stay productive. The good news is, there are many digital tools on the market that can work in your favor and truly make […]