Tech Support Needs Less Automation and More Humanization
November 19, 2020

Tech Support Needs Less Automation and More Humanization

Automation doesn’t always equal efficiency. What matters is where and how you implement automated processes within your organization. When it comes to support, automation isn’t always a good thing. Put yourself in your employees’ or customers’ shoes. If you need help, you want an answer fast, right? You don’t want to walk through a multi-step […]

November 13, 2020

Your Software Is Hindering Digital Transformation. Here’s a Fix.

Most software solutions are built to perform a very specific set of functions and expected to work for any company. It’s like replicating the same blueprint for every home buyer in the country. A two-bed, one-bath house with no A/C is great for an individual on the West Coast. But not for a family of […]

November 4, 2020

The First Step Toward Lasting Digital Transformation

Adopting new technology is a big undertaking, especially the larger the organization. Most companies have an ineffectual approach when selecting a new digital tool or software: they try to gather a consensus from everyone they can before implementation. If you attempt to get a “yes” from too many people, there will always be someone who says no. Following […]

October 29, 2020

How To Achieve Real-time HS&E Incident Reporting Like Never Before

Health, Safety, & Environment (HS&E) divisions have been looking for ways to handle incident reports in real time for a while. Instead of addressing HS&E concerns immediately, modern solutions hinder field workers from logging incidents in an accurate and timely manner. A comprehensive HS&E program is crucial for preventing injuries, illness, and environmental hazards. A slow, […]

October 22, 2020

Is Your Support Software Tracking the Data You Actually Need?

Reporting matters, especially when it comes to your organization’s support tool. And we’re not talking about mere reporting capabilities—we’re talking about the specific data your platform yields. It’s easy to overlook analyzing such data, because it adds yet another to-do. It may even lead you to come to terms with the fact that operational changes […]

October 15, 2020

Insights from the Founders: How Remote Work Affects Tech Adoption

This year’s events have led us to reevaluate technology’s role in business, work habits, and our sense of connection in a remote world. In an environment where we have been forced to rely on technology for every aspect of our work, we’ve seen positive changes in regards to technology adoption that will last well into […]

October 1, 2020

Staying Connected When the Water Cooler’s Gone

Missing chats in the office around the proverbial water cooler? Your company’s “water cooler” might have been the break room, a sitting area, a coworker’s desk, or even the hallway. These places we gathered for informal conversation are gone, and now it’s difficult to connect with coworkers outside of formal Zoom meetings and phone calls. […]

September 17, 2020

How to Champion Informed Decision-Making

Making business decisions with the wrong information can be disastrous. Not judgment decisions, but tactical decisions we make after receiving incorrect information or advice. Have you ever unknowingly asked the wrong person a question and got a wrong answer? Perhaps you’ve struggled to find anyone who could answer a question and you simply made a […]

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