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August 5, 2020

The Death of the Ticketing System—and Its Unconventional Successor

Ticketing systems and help lines have a pretty lousy reputation. Most people dread contacting support. They anticipate frustration and delays, knowing if they could just talk to an actual person for 5 minutes, their problem could be solved. Instead, they’re stuck waiting for an unjustifiable amount of time. When customers have to wait, it makes […]

July 29, 2020

3 Ways to Help Your Team Embrace Change

The set of tools and software your company used 10 years ago probably isn’t optimal today. As business changes and digitization increases, we must update our arsenal of digital tools accordingly to stay productive. The good news is, there are many digital tools on the market that can work in your favor and truly make […]

July 22, 2020

The Software of Software

With digital transformation, we have an increasingly complex and diverse number of tools available to us. Entrepreneurs are developing tools left and right, and while the innovation is strong, it’s hard to keep track of what’s available, what works, and what doesn’t. Company decision-makers can quickly become overwhelmed at the sheer number of options. Organizations […]

July 16, 2020

Customer Spotlight: Eurecat US

We recently sat down with current EVAN360 user Mike Stegall who serves as the IT Manager at Eurecat US. Mike shared his thoughts about EVAN360 and how his company has been using the platform since late 2018 to improve efficiency. Read his perspective below: What do you like about EVAN360? The company delivers on their […]

June 10, 2020

3 Ways to Improve IT Service Levels

CIOs are under constant pressure to reduce costs while maintaining outstanding service levels. Cost reduction usually takes priority over service, which results in poor productivity throughout the organization. When business users have computer or software issues, delayed service can cause them to lose productive time. Requests get lost in a ticketing system and employees are […]

May 26, 2020

2 Ways to Keep Employees First in Your “Back to Work” Plan

Asking for the opportunity to work remotely, even for one day, was unimaginable for many employees at the beginning of this year. Managers would have assumed these employees were really asking for paid time off to do something besides work. Aside from sick and vacation days, many companies have expected employees to be in the […]

May 5, 2020

Supporting a Remote Workforce in the Long Run

While people have been telecommuting for years, we’ve reached a unique crossroads in the world of remote work. Due to COVID-19, those who have spent most of their careers in an office setting are experiencing what’s it’s like to have a fully remote job. In turn, companies are learning how to manage remote teams, some […]

April 16, 2020

How HR Can Prepare for an Economic Reopening

When COVID-19 is on the downhill slope and it’s time for the economy to reopen, it will likely happen in waves. These waves could be by region, business type, or even by age—the youngest going back to work more quickly than older workers. This type of economic reopening will create some interesting challenges for which […]