In June 2018, the State of California passed the California Consumer Privacy Act (CCPA). It goes into effect in January 1, 2020, and many businesses are already preparing for impact. The CCPA could set the stage for new privacy laws throughout the U.S., as many companies will have to set privacy policies and procedures for 1) California, and 2) theRead More

Traditional ticketing systems are among the most lamented in large organizations. They’ve grown to be unwieldly burdens that add to the problems they’re designed to solve. Why? Rework – Tiered help desk solutions aren’t designed to solve problems upon first contact. Delays – It can take a long time to get connected to the right person who’s qualified to help.Read More

Recently, Amazon Alexa, Apple’s Siri, and Google Assistant have faced pushback for collecting and reviewing recordings to improve AI performance. All three are taking steps to update their policies and privacy settings. In the meantime, here’s how to stop your smart device from keeping and/or reviewing your recordings: Alexa This month, Amazon updated their policy by allowing users to optRead More

Back in May 2019, Microsoft released a feature update to Windows 10, and included in that update was added emojis. While they are nothing new, Emoji 12.0 brought what Microsoft calls “emojis everywhere” and also kaomojis. Now, you may be asking, what is a kaomoji? ¯\_(ツ)_/¯ Translated from Japanese, it means “face characters” and are ways to create faces usingRead More

In October 2017, Microsoft released a new approach to battery savings. On top of the classic power plans that not too many people touch, they added recently developed power-saving algorithms and technologies. The new power slider is an easy way to increase battery life or use the performance throttling mechanisms that exist with modern processors. But how well does itRead More

If you haven’t heard of FaceApp, it’s a smart phone app that uses AI to identify faces in photos and make people look older. There was a FaceApp craze in 2017, and now it’s back. Like all viral digital sensations, this one gained widespread attention overnight and it’s flooding social media newsfeeds—at least for the next week. The controversy centersRead More