Asking for the opportunity to work remotely, even for one day, was unimaginable for many employees at the beginning of this year. Managers would have assumed these employees were really asking for paid time off to do something besides work. Aside from sick and vacation days, many companies have expected employees to be in the […]
While people have been telecommuting for years, we’ve reached a unique crossroads in the world of remote work. Due to COVID-19, those who have spent most of their careers in an office setting are experiencing what’s it’s like to have a fully remote job. In turn, companies are learning how to manage remote teams, some […]
When COVID-19 is on the downhill slope and it’s time for the economy to reopen, it will likely happen in waves. These waves could be by region, business type, or even by age—the youngest going back to work more quickly than older workers. This type of economic reopening will create some interesting challenges for which […]
A first impression is a lasting impression. The onboarding experience is usually the first impression new hires have when they walk in the door. HR organizations are challenged with 1) giving employees all the information they need to be set up for success and 2) getting them to work quickly. There’s no easy answer when […]
When changes occur in an organization, problems are inevitable. From acquisitions to new systems to new leadership to moving offices, change disrupts the habitual, daily course of events. Some people might be resistant to change, some might not care at all. Some might jump on board at first, but getting transformation to stick in the […]
In this article, we have compiled a selection of questions and answers you might have about EVAN360. Some are common questions we receive often. Some are questions you might not even know you had, but we hope this article is helpful if you’re interested in EVAN360. If we’ve forgotten anything, feel free to email us […]
One of the most challenging aspects of providing the right support at the right time is making sure the requester is connected to the right expert with the right skills. When an employee needs help with a particular issue, such as benefits, they need answers from the right person. Many departments in large organizations have […]
Most enterprise support management (ESM) solutions have features that capture and record notes and screenshots during service calls. However, it is difficult to capture everything accomplished in a help session as it happens. Things get lost and help desk personnel move on to the next ticket without a second thought. Believe it or not, your […]
