Enterprise service management (ESM) is a revolutionary concept that businesses are only beginning to truly grasp. While there are some alpha adopters, the true nature of ESM is only in its infancy. According to CIO Magazine, ESM is the next step in the evolution of ITSM. Other analysts are adopting this definition, too. ITSM is built upon a foundation ofRead More

Productivity is a hot topic in the workplace these days. Microsoft’s notable attempt at a four-day work week increased productivity by nearly 40% in their Japan offices. In this case, productivity was measured by sales per employee. Microsoft has also experimented with decreased meeting times by encouraging employees to keep meetings to a minimum and under 30 minutes. Microsoft’s effortsRead More

Microsoft’s next major Windows 10 update is just about ready to be released to the public. It focuses on bringing new improvements and features to the existing Microsoft May 2019 Update that has been available for a while now. The official name of this update is Windows 10 November 2019 Update, code-named 19H2 for short. It should be released onRead More

As if we aren’t already faced with enough malicious cyber activity, you can add stalkerware to the list of threats to watch out for. Stalkerware is software installed on an unsuspecting person’s phone or computer that allows a perpetrator to track location, intercept texts and calls, and access photos, apps, microphone, and camera. It essentially tracks a victim’s every move.Read More

On October 31, Google issued an urgent update for the Google Chrome browser due to two security vulnerabilities. Chrome version 78.0.3904.87 for Windows, Mac, and Linux will address these vulnerabilities. We don’t have many specifics yet, but we do know that one of the two vulnerabilities was a zero-day exploit and is already in the wild. Google has reported, “AccessRead More

The EVAN360 platform was released a little over three years ago and has developed a strong following, resulting in significant growth. Growth has required a lot of work, making it easy for me to overlook why EVAN360 was founded. It took a visit from my mother to remind me why we originally created the EVAN360 platform—to provide immediate IT supportRead More