Most people use technology tools to support day-to-day activities at work and home. However, tool failure increases anxiety and instills a sense of urgency to get back to work. When tools fail, support teams often struggle to provide excellent customer service, fix the tool, and address the end user’s state of mind. It’s a juggling act. Traditional IT ticketing systems are Read More

According to digital marketing strategy firm RevLocal’s research, only 10.3% of consumers give up on a company after one bad experience while 89.7% give up after two bad experiences. The first bad experience is typically an issue a consumer has with a product or service not working as expected. The “second chance” involves the consumer attempting to engage with the Read More

Outside of the weekly security patches and minor updates that are released each Tuesday, Microsoft releases larger feature updates to Windows 10 twice a year—each spring and fall. This spring’s update, which Microsoft calls the May 2019 Update (version 1903) is wrapping up development and will be widely available at the end of next month. The last major update to Read More

Before getting into the how and why, let’s decode the VPN alphabet soup. A virtual private network (VPN) is a service that routes all internet traffic through a third party’s server. This rerouting of traffic allows you to mask your identity, location, and encrypt the transmitted data. These features prevent hackers, your internet service provider, and your cellular network company Read More

The short answer? No. Recent studies show that 94 percent of computer problems are solved remotely. This includes wireless, smart device, printer, mobile application, and software issues. Many large organizations already know this as they have centralized IT support. If a remote location has an issue, the central remote IT organization is solving 94 percent of the technology problems. We’ve Read More

5G is the latest generation of cellular communication. It’s significantly faster than 4G, has a higher capacity for data, and has the bandwidth to support interconnected devices without slowdowns. The technology is still being tested, and only a limited number of people currently have access to 5G. A full transition won’t happen overnight, but the mere idea opens up a Read More