Most companies offer some level of customer service, but few deliver an unmatched customer experience. Customer service often includes a wait-for-the-customer-to-come-to-you approach—aka the bare minimum required to get by. Customer experience, on the other hand, is what keeps people coming back. Glasses retailer Warby Parker saw a gap in the eyewear industry, came up with a solution, and has been Read More

Let’s be honest, keeping all the devices in your business (let alone your personal life) updated is an arduous task. As we continue to discover though, it is just one of life’s necessary evils. Security researchers are now reporting that a variety of TP-Link’s popular Wi-Fi range extenders are vulnerable to remote code execution and control, requiring immediate updates to Read More

New Platform Launches Companies into the Future of Customer Support HOUSTON, TX – EVAN, the on-demand IT support platform for businesses, announced today the release of EVAN360, a revolutionary SaaS solution helping support organizations manage unplanned demand. The EVAN360 platform enables employees to immediately connect with qualified experts to solve problems the right way the first time. EVAN360 replaces the need Read More

Are you running an old version of Windows? Here’s a wake-up call. In May, Microsoft warned users of older versions of Windows about BlueKeep—a wormable security vulnerability that replicates and spreads through the internet on its own. It’s a vulnerability in the Remote Desktop Services feature that poses a major threat. Now, the National Security Agency is stepping in to Read More

We are excited to announce the full release of our free Cybersecurity Handbook! Designed for growing business owners, this resource will help you understand what cybersecurity means, why it matters, and how to protect your business. Growing businesses are becoming increasingly easy targets for cybercriminals. With technological advancements right and left, hackers are gaining new opportunities for malicious activity that Read More

Outside of the weekly security patches and minor updates that are released each Tuesday, Microsoft releases larger feature updates to Windows 10 twice a year—each spring and fall. This spring’s update, which Microsoft calls the May 2019 Update (version 1903) now widely available. This release was slightly delayed for more extensive testing due to recent issues with these feature releases. Read More