Reporting matters, especially when it comes to your organization’s support tool. And we’re not talking about mere reporting capabilities—we’re talking about the specific data your platform [...]
Missing chats in the office around the proverbial water cooler? Your company’s “water cooler” might have been the break room, a sitting area, a coworker’s desk, or even the hallway. These places [...]
With the advent of texts and communication apps like Slack and Teams, email began to decline. Now we have alternative, more effective ways of communicating that are easier for the recipient. [...]
Customer service is a differentiator that has the power to set you apart from the competition. In the long-run, the way you treat and interact with customers can make or break your company. It’s [...]
Ticketing systems and help lines have a pretty lousy reputation. Most people dread contacting support. They anticipate frustration and delays, knowing if they could just talk to an actual person [...]
The set of tools and software your company used 10 years ago probably isn’t optimal today. As business changes and digitization increases, we must update our arsenal of digital tools accordingly [...]
We recently sat down with current EVAN360 user Mike Stegall who serves as the IT Manager at Eurecat US. Mike shared his thoughts about EVAN360 and how his company has been using the platform [...]
