Asking for the opportunity to work remotely, even for one day, was unimaginable for many employees at the beginning of this year. Managers would have assumed these employees were really asking [...]
While people have been telecommuting for years, we’ve reached a unique crossroads in the world of remote work. Due to COVID-19, those who have spent most of their careers in an office setting are [...]
When COVID-19 is on the downhill slope and it’s time for the economy to reopen, it will likely happen in waves. These waves could be by region, business type, or even by age—the youngest going [...]
When changes occur in an organization, problems are inevitable. From acquisitions to new systems to new leadership to moving offices, change disrupts the habitual, daily course of events. Some [...]
In this article, we have compiled a selection of questions and answers you might have about EVAN360. Some are common questions we receive often. Some are questions you might not even know you [...]
One of the most challenging aspects of providing the right support at the right time is making sure the requester is connected to the right expert with the right skills. When an employee needs [...]
Most enterprise support management (ESM) solutions have features that capture and record notes and screenshots during service calls. However, it is difficult to capture everything accomplished in [...]
Today’s enterprise service management (ESM) solutions provide little visibility into the quality component of a service experience. It’s possible to track basic metrics, like cycle time and the [...]
