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In 1996, Ernst & Young (now EY) created Ernie. In short, Ernie was a tool that connected clients with questions to consultants with answers. It was branded as “Your online business [...]

Sales organizations face tight competition in nearly every market—SaaS solutions, productivity apps, manufacturing equipment, electronic devices, healthcare, financial services, packaged goods. A [...]

As college and university students transitioned to remote learning in early 2020, leadership was forced to make quick decisions to accommodate and support students virtually. The shift toward [...]

Today’s business environment is characterized by continuous, often radical change. Such a volatile climate demands a new attitude and approach to knowledge sharing and communication within [...]

The need for on-demand, easily-accessible knowledge sharing is growing. What’s missing is more personalization in the knowledge sharing process so learners aren’t simply sent to a [...]

This article was originally published by Houston-based management consulting firm Trenegy Incorporated on January 6, 2021. While this article focuses on the oil and gas industry, these principles [...]

Most manufacturing teams are well aware of time-wasting activities that disrupt the streamlined flow of work. Many organizations use the Lean Six Sigma method when optimizing work processes. One [...]

Automation doesn’t always equal efficiency. What matters is where and how you implement automated processes within your organization. When it comes to support, automation isn’t always a good [...]