Maximizing Talent During a Talent Crisis
This article was originally published by Houston-based management consulting firm Trenegy Incorporated on January 6, 2021. While this article focuses on the oil and gas industry, these principles [...]
2 Hidden Wastes in the Manufacturing Process—and How to Fix Them
Most manufacturing teams are well aware of time-wasting activities that disrupt the streamlined flow of work. Many organizations use the Lean Six Sigma method when optimizing work processes. One [...]
Why Tech Support Needs Less Automation and More Humanization
Automation doesn’t always equal efficiency. What matters is where and how you implement automated processes within your organization. When it comes to support, automation isn’t always a good [...]
The First Step Toward Lasting Digital Transformation
Adopting new technology is a big undertaking, especially the larger the organization. Most companies have an ineffectual approach when selecting a new digital tool or software: they try to gather [...]
How To Achieve Real-time HS&E Incident Reporting
Health, Safety, & Environment (HS&E) divisions have been looking for ways to handle incident reports in real time for a while. Instead of addressing HS&E concerns immediately, modern [...]
Does Your Support Tool Track the Right Data? It Matters More Than You Think
Reporting matters, especially when it comes to your organization’s support tool. And we’re not talking about mere reporting capabilities—we’re talking about the specific data your platform [...]
Staying Connected When the Water Cooler’s Gone
Missing chats in the office around the proverbial water cooler? Your company’s “water cooler” might have been the break room, a sitting area, a coworker’s desk, or even the hallway. These places [...]
Is the Demise of Email on the Horizon?
With the advent of texts and communication apps like Slack and Teams, email began to decline. Now we have alternative, more effective ways of communicating that are easier for the recipient. [...]
