A recent survey of more than 30 large organizations reveals that employees spend an average of 3 hours per week solving work-related issues that could easily be solved if they had access to the [...]
In June 2018, the State of California passed the California Consumer Privacy Act (CCPA). It goes into effect in January 1, 2020, and many businesses are already preparing for impact. The CCPA [...]
Recently, Amazon Alexa, Apple’s Siri, and Google Assistant have faced pushback for collecting and reviewing recordings to improve AI performance. All three are taking steps to update their [...]
If you haven’t heard of FaceApp, it’s a smart phone app that uses AI to identify faces in photos and make people look older. There was a FaceApp craze in 2017, and now it’s back. Like all viral [...]
At this point, you’re probably well aware of privacy concerns associated with voice assistant devices like Amazon Alexa. Perhaps you have concerns of your own. Here’s the latest information from [...]
Most companies offer some level of customer service, but few deliver an unmatched customer experience. Customer service often includes a wait-for-the-customer-to-come-to-you approach—aka the bare [...]
