When changes occur in an organization, problems are inevitable. From acquisitions to new systems to new leadership to moving offices, change disrupts the habitual, daily course of events. Some [...]
In this article, we have compiled a selection of questions and answers you might have about EVAN360. Some are common questions we receive often. Some are questions you might not even know you [...]
One of the most challenging aspects of providing the right support at the right time is making sure the requester is connected to the right expert with the right skills. When an employee needs [...]
Most enterprise support management (ESM) solutions have features that capture and record notes and screenshots during service calls. However, it is difficult to capture everything accomplished in [...]
Today’s enterprise service management (ESM) solutions provide little visibility into the quality component of a service experience. It’s possible to track basic metrics, like cycle time and the [...]
Most passwords can be cracked in a matter of seconds. In a 2015 interview, Edward Snowden said, “For somebody who has a very common eight-character password, it can take less than a second for a [...]
Organizations have made painstaking efforts to create complex and expensive help desk and ticketing solutions to enable the support process. This includes IT, engineering, and HR support, among [...]
Organizations with shared services are often ill-equipped to provide employees with a customized internal support solution. The average ticketing system structure we’ve all grown accustomed to [...]
