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    EVAN360 | Your Company's Hub for Immediate Problem Solving | SaaS Support Platform EVAN360 | Your Company's Hub for Immediate Problem Solving | SaaS Support Platform EVAN360 | Your Company's Hub for Immediate Problem Solving | SaaS Support Platform EVAN360 | Your Company's Hub for Immediate Problem Solving | SaaS Support Platform
    • How EVAN360 Works
    • Solutions
      • Human Resources
      • Health, Safety, & Environmental
      • Information Technology
      • Manufacturing
      • On-site Service & Repairs
      • Professional Services
      • Remote Workforces
      • Retail Operations
      • Supply & Distribution
    • About
      • Features
      • Our Story
      • Our Team
      • Blog
      • Q&A
      • Contact Us
    • Why EVAN360?
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    Archives

    Monthly Archive for: "August, 2020"
     The CIO’s Perspective: Why Companies Are Hanging on to Outdated IT Ticketing Systems
    0
    By Garrett Purcell
    In Posts
    Posted August 19, 2020

    The CIO’s Perspective: Why Companies Are Hanging on to Outdated IT Ticketing Systems

    IT help desk ticketing software made its debut in the late 1980s when workforces shifted from ledger paper and typewriters to computers. New technology was an enigma in the 80s and the workforce [...]

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     The Idea Behind the Business with EVAN360 Co-founder Peter Purcell
    1
    By Todd Boutte
    In Posts
    Posted August 12, 2020

    The Idea Behind the Business with EVAN360 Co-founder Peter Purcell

    Co-founder Peter Purcell sits down with Todd Boutte to talk about the beginnings of EVAN360 and the idea behind the unconventional—yet revolutionary—support model.

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     The Death of the Ticketing System—and Its Unconventional Successor
    0
    By Allie Aimone
    In Posts
    Posted August 5, 2020

    The Death of the Ticketing System—and Its Unconventional Successor

    Ticketing systems and help lines have a pretty lousy reputation. Most people dread contacting support. They anticipate frustration and delays, knowing if they could just talk to an actual person [...]

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