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IT help desk ticketing software made its debut in the late 1980s when workforces shifted from ledger paper and typewriters to computers. New technology was an enigma in the 80s and the workforce [...]

Co-founder Peter Purcell sits down with Todd Boutte to talk about the beginnings of EVAN360 and the idea behind the unconventional—yet revolutionary—support model.

Ticketing systems and help lines have a pretty lousy reputation. Most people dread contacting support. They anticipate frustration and delays, knowing if they could just talk to an actual person [...]