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    • How EVAN360 Works
    • Solutions
      • Human Resources
      • Health, Safety, & Environmental
      • Information Technology
      • Manufacturing
      • On-site Service & Repairs
      • Professional Services
      • Remote Workforces
      • Retail Operations
      • Supply & Distribution
    • About
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    Archives

    Monthly Archive for: "January, 2020"
     How to Encourage Quality in Your Support Organization
    0
    By Allie Aimone
    In Posts
    Posted January 28, 2020

    How to Encourage Quality in Your Support Organization

    Today’s enterprise service management (ESM) solutions provide little visibility into the quality component of a service experience. It’s possible to track basic metrics, like cycle time and the [...]

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     Why Companies Are on the Verge of Getting Rid of Passwords
    0
    By Allie Aimone
    In Posts
    Posted January 23, 2020

    Why Companies Are on the Verge of Getting Rid of Passwords

    Most passwords can be cracked in a matter of seconds. In a 2015 interview, Edward Snowden said, “For somebody who has a very common eight-character password, it can take less than a second for a [...]

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     How to Prevent Employees from Circumventing the Support Process
    0
    By Allie Aimone
    In Posts
    Posted January 21, 2020

    How to Prevent Employees from Circumventing the Support Process

    Organizations have made painstaking efforts to create complex and expensive help desk and ticketing solutions to enable the support process. This includes IT, engineering, and HR support, among [...]

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     How to Make Your Enterprise Service Management Experience Excellent
    0
    By Allie Aimone
    In Posts
    Posted January 15, 2020

    How to Make Your Enterprise Service Management Experience Excellent

    Organizations with shared services are often ill-equipped to provide employees with a customized internal support solution. The average ticketing system structure we’ve all grown accustomed to [...]

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     What to Do If You Fall for a Cyber Scam
    0
    By Garrett Purcell
    In Posts
    Posted January 7, 2020

    What to Do If You Fall for a Cyber Scam

    Imagine ordering something from a big name e-commerce website when, a few minutes later, a fraudulent email hits your inbox asking you to confirm your order or update incorrect credentials. Maybe [...]

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